DAVID C. GROF

 

                      4993 North Barton Road • Lyndhurst • Ohio • 44124 • (912) 432-1888 • dcgrof@gmail.com

 

 

QUALIFICATION HIGHLIGHTS

 

·   Active US Government Secret Security Clearance.

 

·   Over 12 years of information technology and telecommunication experience and success while serving in the United States Army, and 16 years’ experience overall, consistently selected for promotion ahead of my peers; well known and highly respected.

 

·   Highly skilled in team development and managing small to medium organizations; accomplished in planning, implementing, and managing diverse and complex multi-protocol networks.

 

·   Proven ability to manage multi-site operations as an expert network problem solver by both directing and leading problem analysis and fault isolation, then making sound recommendations to implement viable network solutions.

 

·   Dedicated to improving the organization’s functionality by conducting trend analysis and then optimizing standard operating procedures through pride, ownership, and work performance.

 

·   Team player and project oriented with the ability to work extremely well under pressure, a skill honed in a combat theater of operations; demonstrated ability to stay on task, accomplish complex assignments and ensure on-time delivery that exceeds expectations.

 

·   Strengths include: teamwork, superior communication and organizational skills, exceptional customer service relations, proven management and leadership capabilities.

 

EMPLOYMENT HISTORY

12/2014- PresentHelp Desk Network Technician, Stratos Wealth Partners, Inc – Current Position

·         Provide a full service helpdesk, management and support of all technology assets, strategic direction through technology, and business continuity planning for 500 Clients/Advisors at 75 different locations Nationwide.

·               Install, operate, and manage computers, network peripherals and connections, utilizing the Bomgar Representative Console for remote support in conjunction with the Dell Kace K1000 ticketing system.

·               Ensure all computers, network peripherals and connections on the domain are in compliance with LPL Financial, and the Securities and Exchange Commission (SEC).

·               Troubleshoot, and correct computer software/hardware and network issues for users and make repairs accordingly.

·               Experience with Windows Server 2012, 2008, and 2003.

·               Proficient with all Microsoft Operating Systems: Windows XP up to Windows 10 Pro.

·               Experience with multiple encryption software, such as SecureDoc, TrueCrypt, and BitLocker.

 

·             09/2013 – 12/2014Help Desk Network Technician, CornerstoneIT, Inc - RFL - I wanted a position that would offer more growth potential.

·               Provide customer, technical and network connectivity support to 1,458 computers at 95 locations for 59 clients using LabTech and ConnectWise simultaneously.

·               Establish, install and maintain computers, peripherals, and network connections.

·               Troubleshoot, and correct computer software/hardware and network issues for users and make repairs.

·               Experience with Windows Server 2012, 2008, and 2003.

·               Proficient with all Microsoft Operating Systems: Windows XP up to Windows 8.1 Pro.

·               Proficient with multiple Back Disaster Relief products:  Datto and StorageCraft.

 

 

       10/2011 – 10/2016Full-time student attending Strayer University

·               Pursuing a Bachelor of Science in Information Systems, Major in Networking.

·               Courses taken are:  Computer Program Design, Relational Database Management Systems, UNIX Operating Systems, Networking, Systems Analysis and Development (Project Management), SQL Programming, Computer Ethics, and System Modeling Theory, Network Server Administration, and Security Design In Network Server Environment.

 

10/2008 – 05/2011Battalion Training Manager / Senior Signal Support Maintainer, United States Army, Staff Sergeant - RFL - I fulfilled my contract obligation with the U.S. Army.

·               Engineered, installed, operated and managed multiple United States Government networks, with a strong emphasis on a wide range of Transmission Medias, Switching, Routing and Networking Technologies (Protocols & Transports), Information Assurance, Telecommunications, and Security Management.

·               Strong background on network infrastructure by interfacing Wide Area Networks (WANs), installing Local Area Networks (LANs), and providing user access through multi-platform systems on versatile and scalable networks.

·               Managed extensive troubleshooting, fault isolation, and then made direct coordination for maintenance support via electronic maintenance, contractors, vendor support, and project managers to correct network issues.

·               Monitored multiple networks utilizing Solarwinds, WhatsUp Gold, HP Openview, and other monitoring tools to improve multi-site networks and maintain viable communications reliability rates.

·               Experience with software applications to include Microsoft Office Suite, Active Directory, Microsoft Exchange Server, Solar Winds, Adobe Direct Connect, Breeze, Remedy, Lab Tech, and ConnectWise,

·               Monitored network for security vulnerabilities, recommended solutions for system architectures and implemented changes.

·               Managed security for access to network user accounts using Active Directory.

·               Experience with Windows 2008 Server.

 

11/2006 – 10/2008 Senior Signal Support Maintainer, United States Army, Team Chief - RFL - Received orders to move to Fort Gordon, GA.

·               Signal Support Systems Team Chief for an organization supporting real-world contingency missions in Iraq; provided voice and data support for 1800 users at Camp Ramadi and three Combat Out Posts (COP) with 97 percent communications reliability.

·               Responsible for upgrading and maintaining both commercial and tactical fiber lines throughout the Ramadi Local Area Network (LAN), ensured the completion of over 500 trouble tickets for Non-secure Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) ensuring quality customer service to over 1800 users for voice and data.

·               Planned and interpreted user requirements, installed, and managed secure and non-secure data and VoIP systems for LAN/WAN networks within an area infrastructure.

·               Managed switching, routing, and networking technologies, telecommunications, TCP/IP, DNS, DHCP, Promina 400/800, Redcom Switches, SL-100 Telephone Switches, PBX Switches, Video Teleconferencing, and various Transmission Medias to include Wireless Point-to-Point Links (WPPL) Fiber Optics and CATV cables.

·               Monitored multiple networks utilizing Solarwinds, WhatsUp Gold, HP Openview, and other monitoring tools to improve multi-site networks and maintain viable communications reliability rates.

·               Ensured Communications Security was maintained at multi-echelons and key material was updated on regular schedules, any compromised key material was destroyed, reissued, and loaded.

 

10/2003 – 11/2006Signal Support Systems Team Chief, United States Army, Team Chief - RFL - Received orders to move to Fort Stewart, GA.

·               Managed an Information Assurance Department that serviced over 550 subscribers.

·               Ensured all computers were IAVA compliant, base-lined with the correct enterprise software, and security measures implemented prior to entering network.

·               Detected violations in IA vulnerabilities and spillage by investigating and isolating systems and reporting incidents.

·               Monitored network for security vulnerabilities, recommended solutions for system architectures and implemented changes.

·               Managed security for access to network user accounts using Active Directory.

·               Ensured user accounts are up-to-date and sufficient Information Assurance training was conducted on a regular basis. 

·               Ensured Communications Security was maintained at multi-echelons and key material was updated on regular schedules, any compromised key material was destroyed, reissued, and loaded.

·               Experience with troubleshooting and maintaining Windows 2003 Server.

 

06/1999 – 10/2003 Signal Support Systems Specialist, United States Army, Team Chief - RFL - Received orders to move to McCully Barracks, Germany.

·               Supervised, planned and executed the installation, operation, and maintenance of all signal support systems to include local area and wide area networks and routers.

·               Responsible for network integration using radio, wire, satellite and battlefield automated systems.

·               Directed unit signal training and provided technical advice and assistance.

·               Developed and executed communications security management (COMSEC) policies and guidelines within the Battalion.

·               Managed automation setup, accountability, distribution and troubleshooting of information systems and devices valued at over $2.5 million.

EDUCATION

·   Strayer University   Associate in Arts in Information Systems, (Oct 2011 – Jun 2014)

·   Strayer University   Bachelor of Science in Information Systems, Major in Networking, (Oct 2011-Oct 2016)

·   US Army, Signal Support Systems Specialist Course, 1999

 

PROFESSIONAL PROFILE

 

Significant Achievements

·   Awarded three Army Commendation Medals during combat in Iraq,2003, 2008 & 2010

·   Chosen to receive a Battlefield Promotion to Staff Sergeant over 50 other Noncommissioned Officers

·   Distinguished Honor Graduate, Signal Support Systems Specialist Course, 1999

 

 

Specialized Training

·   US Army, Signal Support Systems Specialist Course

·   Manager and Supervisor Development Course

·   Network + Training

·   Communications Security (COMSEC) Course

 

Leadership Training

·   US Army, Primary Leadership and Development Course (PLDC) 2004

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